COVID-19 Protocols for Limited Capacity Events
We constantly check all provincial guidelines and update and implement guidelines as necessary and required.
The following guidelines are for audience members at events that are permitted with limited audience capacity. As of today, dance performances and festivals must be virtual only. An in-person audience for virtual dance events is not permitted. Musicians and dancers have additional guidelines that can be provided to you if requested.
Our ticket software is programmed to automatically place a 2-metre bubble around your cohort group.
For online ticket sales, we have now enabled "Print at Home" tickets. Or you can simply show us your confirmation email regarding your ticket order when arriving at the event. Tickets purchased over the phone will be mailed. If tickets are purchased one week prior to the event, tickets can be picked up at the Box Office 5 minutes prior to your scheduled arrival time on the evening of the performance. Tickets will not be available for sale at the Box Office on the evening of the performance.
All patrons MUST complete the Lakeland College’s Covid-19 Daily Assessment before entering the building. (We are working on building our own soon.) The tool is available: here
A 3-ply face mask MUST be worn in all areas.
Hand sanitizer stations (motion activated) are stationed throughout the Theatre.
To prevent gatherings and close contact between individuals, there will be no intermission. Performances will be 60-75 minutes.
The theatre's lower washrooms (near the Box Office) will be open. The upper washrooms are closed to patrons.
All sofas have been removed from the upper lobby and the 2-seat benches have been removed from the lower lobby.
The theatre doors will open 30 minutes prior to the performance.
To ensure a staggered entry, you will be notified about your scheduled arrival time and what door to use when you arrive at the Theatre. Patrons are advised to go directly to their seats and to leave immediately following the performance to discourage gathering in common areas.
To ensure physically distancing after the performance, please stay seated at the end of the performance and wait for direction from our MC on when to exit the building.
The coat check will not provide coat service at this time.
To ensure physical distancing, patrons must stay in their assigned seats and leave 4 seats empty to the left and right of their cohort group. If you are seated in your assigned seat, there will be no one directly in front or behind you for 2 rows.
There will be no pre-show or post-show meet-and-greets.
Patrons who order merchandise, can pick it up at the Box Office up to 10 minutes prior to their scheduled arrival time.
Please stay home if you feel ill or start to show COVID-19 symptoms. Tickets will be refunded.
Arrival time for patrons during events will be staggered based on your section, row, and seat number. Patrons in:
- Centre Section, Rows D - T, Seats 14, 15, 16, 17, 18, 19 will be seated 25 minutes prior to performance
- Left Section, Row D – T, Seats 1, 2, 3, 4, 5, 6 will be seated 20 minutes prior to performance
- Right Section, Rows D – T, Seats 27, 28, 29, 30, 31, 32 will be seated 20 minutes prior to performance
- Left & Centre Sections, Rows D – T, Seats 7, 8, 9, 10, 11, 12, 13 will be seated 15 minutes prior to performance
- Right & Centre Sections, Rows D – T, Seats 20, 21, 22, 23, 24, 25, 26 will be seated 10 minutes prior to performance
- Centre Section, Rows B & C, Seats 14, 15, 16, 17, 18, 19 will be seated 10 minutes prior to performance.
- Rows A, B, C will be seated 5 minutes prior to performance
An example of a possible physically distanced concert is below:
We spray disinfectant on the seats in the audience chamber before and after each performance.
If a patron or employee becomes ill and/or symptomatic while at Vic Juba Community Theatre, they will be encouraged to leave immediately. If the employee or patron is not able to leave immediately, the Coat Check (which is not being used by the public) will be used as a Safe Room. The patron or employee will stay in the safe room until they can leave Vic Juba Community Theatre. All surfaces that a patron may have touched will immediately be disinfected.
If an employee becomes ill, their work station will immediately be cleaned and disinfected. They will be required to leave work and will be able to return when:
- they have been 48 hours without symptoms
- or they have received a negative result to a COVID-19 test
And as stated above, we constantly check all provincial guidelines for events and update and implement guidelines as necessary and required.
We are making a commitment to our customers to help prevent the spread of COVID-19 by taking part in a program called the POST Promise.
What is the POST Promise?
The POST Promise is a private sector-led initiative designed to help Canadians confidently and safely take the first steps back into public spaces and the workplace. It signifies a commitment made by businesses to implement and practice five key steps to workplace safety, and we’re one of them.
What are the key actions participating businesses commit to doing?
Participating businesses voluntarily commit to following five key steps in their place of business which help prevent the spread of the COVID-19. These steps include;
- Maintain physical distancing
- Stay home if unwell
- Wear a face covering when required. We will wear a face covering when mandated or when safe physical distancing isn’t possible within our place of work, and consistently practice respiratory etiquette. Examples of respiratory etiquette include; cough or sneeze into the bend of your arm or use tissues and dispose of them safely.
- Clean and disinfect regularly
- Wash and sanitize hands
When you see the POST Promise logo within our establishment, and other participating businesses across Canada, you can have confidence that we are taking the necessary steps to help prevent the spread of COVID-19.
Safe Travels Stamp
Vic Juba Community Theatre has been awarded a Safe Travels Stamp, which is recognized globally for adopting proper, standardized health and hygiene protocols.